Carefully packed.
On its way to you.

Our additional goodwill offer lets you request a return of unused, unopened products within 30 days of delivery, then send them back within 14 days of notifying us. This does not restrict your statutory rights. Read our full Refund Policy for the conditions.

For online orders, you have 14 days from the day after you receive your order to tell us that you wish to cancel your purchase. Once you have told us, you have a further 14 days to return the item to us.

For statutory cancellation, you may inspect goods as you would in a shop; original packaging is not a condition of this right. You pay return postage for change-of-mind returns.

Once we receive the returned item, we will process your refund in accordance with applicable consumer law. Where required, refunds will include the cost of the standard delivery option originally paid for.

If your order arrives faulty, damaged or does not match the description, contact us as soon as possible at hello@emberoak.co.uk.

Please include your order number and, where appropriate, photographs of the issue so we can investigate and arrange an appropriate remedy.

We accept exchanges where appropriate. Please contact us before returning an item so we can confirm the exchange process. Include your order number and the reason for your return or exchange.