Terms of service

These Terms of Service apply to purchases made through the Ember & Oak online store.

By placing an order with Ember & Oak, you agree to these terms.

About Ember & Oak

Ember & Oak is an independent home fragrance business specialising in luxury candles and home fragrance products.

Our products include candles, wax melts, snap bars and scent pods.

Products

We take care to ensure that product descriptions, photographs and fragrance information on our website are as accurate as possible.

Colours and appearance may vary slightly depending on your device or screen.

Because our products are handmade, minor variations between individual products may occur. These variations do not affect the quality or intended use of the product.

Fragrance descriptions

Some Ember & Oak fragrances are inspired by well-known fragrance profiles.

Where fragrance names or trademarks are referenced, they are used solely to describe the inspiration behind our products.

Ember & Oak is an independent brand and is not affiliated with, endorsed by, sponsored by or connected with the manufacturers or owners of the fragrances referenced on our website unless expressly stated otherwise.

Prices and payment

All prices displayed on our website are shown in pounds sterling (£).

The price payable for your order will be the price displayed at the time you place your order.

We accept the payment methods made available through our Shopify checkout.

We reserve the right to correct genuine pricing or listing errors. If an obvious error has resulted in an incorrect price being displayed, we will contact you before processing the order where appropriate.

Placing an order

When you place an order through our website, you are making an offer to purchase the products selected.

You will receive an order confirmation by email after your order has been placed.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been dispatched.

We may need to contact you if there is a problem with your order, including an issue with stock availability, payment or delivery information.

Availability

We aim to keep our website and product availability information accurate.

If a product becomes unavailable after you place an order, we will contact you and arrange an appropriate solution, which may include offering an alternative product or providing a refund.

Delivery

We aim to dispatch orders within the timeframe stated on our website.

Delivery times can vary depending on the delivery service selected and circumstances outside our reasonable control.

Delivery charges, options and estimated delivery times will be displayed during checkout where applicable.

If there is a significant delay with your order, please contact us at hello@emberoak.co.uk.

Returns and refunds

Our Return & Refund Policy explains your rights and our procedures for returns, cancellations and refunds.

Nothing in these Terms of Service affects your statutory consumer rights.

Faulty or damaged products

If a product is faulty, damaged on arrival or not as described, please contact us at hello@emberoak.co.uk as soon as possible.

We will assess the issue and provide an appropriate remedy in accordance with your statutory consumer rights.

Candle and home fragrance safety

Our products are intended to be used in accordance with the safety instructions provided with the product.

Candles should never be left burning unattended and should be kept away from children, pets, flammable materials and draughts.

Customers are responsible for following the safety instructions supplied with our products.

Intellectual property

All content on the Ember & Oak website, including our branding, logos, photographs, product descriptions, graphics and written content, belongs to Ember & Oak or is used with appropriate permission.

You may not reproduce, copy, distribute or commercially use our content without our prior written permission.

Website use

You agree to use our website lawfully and not to misuse, disrupt or attempt to gain unauthorised access to any part of the website.

We may make changes to our website, products or content from time to time.

Limitation of liability

Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited.

Nothing in these terms affects your statutory consumer rights.

Changes to these terms

We may update these Terms of Service from time to time to reflect changes to our business, products, website or legal requirements.

The terms applying to your order will be those in effect when you place your order.

Governing law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer, you will also retain any mandatory rights and protections provided to you under the laws applicable to your circumstances.

If you have any questions about these Terms of Service, your order or our products, please contact:

Ember & Oak

Email: hello@emberoak.co.uk